Lost Property

Passengers sometimes leave property behind in a taxi.

Retrieve items lost in our taxis

If the taxi was booked by phone, call the booking company back as soon as possible. They will be able to locate the vehicle, driver and details about your booking. All the details of your trip will be on the receipt too - passengers should always ask for a receipt.

Taxi drivers and taxi networks cannot be held responsible for any items that are inadvertently left behind in a taxi: it is the passenger's responsibility to ensure that they take all of their belongings when exiting the taxi.

Any person in the State of Victoria who locates property that does not belong to them, MUST within a reasonable time hand the property to a member of the Police Force or convey the property to a Police Station.

Lost property reports can only be made IN PERSON at a Police Station.

Any person who has lost an item needs to attend any Police Station to complete a Lost Property Report - this should take under 10 minutes.

Victoria Police does not provide report numbers or event number for lost items, however a hardcopy of the Lost Property Report will be provided.

Persons reporting the loss of mobile phones MUST provide the IMEI number* at the time of making the report.

Police will contact the owner of the property if it is recovered. The owner of the property will be required to attend the Police Station with photographic identification to collect the item.

Police will hold items for 3 months from the time of receiving it. Following this period the property can be claimed by the finder or it is destroyed.

*The International Mobile Equipment Identity (IMEI) number is an international identity number used to uniquely identify a mobile phone. The 15-digit IMEI number is an electronic fingerprint transmitted every time a phone is used, which reveals the identity of the mobile handset. They are independent of phone numbers and are usually stamped beneath the battery on the back of the handset.

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