Departments
Driver Discipline
Receiving complaints
We take complaints seriously. All are thoroughly investigated. If a complaint is received against a driver they are required to meet our personnel officers who decide on appropriate action. This can take various forms, from attending the school for retraining to (in particularly severe cases) dismissal.
Driver Training
Silver Top Taxi training school
All new applicants should apply for a Driver Information Kit from the Silver Top Taxi Training School. This contains all requisite government forms and a step by step guide to becoming a taxi driver. Applicants must submit the appropriate forms to the Victorian Taxi Directorate (VTD) who usually issue them with a Taxi Driver Skills Passport. The applicant then enrolls at the Silver Top Taxi Training School to undertake a Certificate Course in Taxi Driving, either full time or part time.
Taxi drivers returning to the industry or other qualified applicants are welcome to apply and be assessed for Recognition of Prior Learning (RPL).
Special Projects and Operator Services
License sales, purchases, transfers and assignments
This department is responsible for all Metropolitan Taxi License sales, purchases, transfers and assignments. Operators interested in transferring into Silver Top from another depot should also contact this section.
The department also handles all operators' EFTPOS, communication equipment queries, installations, property, equipment maintenance and purchases.
Please refer to the draft recommendations of the Taxi Industry Inquiry here – www.taxiindustryinquiry.vic.gov.au or contact them on 1800 829 444 for further information.
Quality Control
Keeping up standards
This department is responsible for service delivery, vehicle standards and operator and driver training and discipline.
Finance
Financial and accounting operations
The finance department is responsible for all normal financial and accounting operations plus the processing of Cabcharge dockets lodged for payment by operators. Finance also provides operators with accounting services.
What is Cabcharge?
Financial and accounting operations
Cabcharge is an international Charge Account System which gives access to more than 13,000 cabs throughout Australia and an increasing number of international locations.
Transactions can be made using card and encoded voucher. Volume users can use the Cabcharge Taxi Management System which provides the monthly account on a statement disk, CD-Rom (both of which include images of individual dockets) or downloaded free from the internet. Silver Top staff are happy to demonstrate the Cabcharge Taxi Management System on request.
Sales and Marketing
Customer service, advertising and promotions
Our sales and marketing team include a number of Customer Service Representatives. Their role it is to service existing volume user clients and source new business. They also arrange for Easycab installations.
This department is also responsible for all advertising and promotions and can also arrange for cars to be made available for film and photographic shoots.
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